Clear boundaries define our partnership. These terms outline responsibilities, privacy commitments, and the clinical frameworks that guide every consultation.
21 January 2026
Last updated: 21 January 2026
Dr. Sarah Tan, Head of Clinical Standards
These four pillars govern every interaction on NutriSihat—from your first click to your final consultation report. They are non-negotiable standards designed to protect your health data and ensure evidence-based guidance.
Every recommendation is explained with rationale and alternatives. You have the right to decline any suggestion. Our nutritionists cannot prescribe medication or override your physician's orders.
Your health records remain encrypted on Malaysian servers. We do not sell, share, or analyze your data for commercial purposes. You may request permanent deletion at any time.
Recommendations follow the Malaysian Dietary Guidelines 2020, WHO standards, and peer-reviewed research. We do not endorse fad diets, unverified supplements, or extreme protocols.
Our nutritionists operate within their scope of practice. Emergencies are referred immediately to nearest hospitals. We maintain professional liability insurance for all consultations.
"Transparency isn't a feature—it's the foundation of clinical trust. Every term below protects your right to safe, personalized nutrition guidance."
Clear rules for accessing NutriSihat's digital and clinical services.
All content, meal plans, and methodologies are proprietary to NutriSihat. Redistribution for commercial purposes is prohibited. Educational use requires written permission.
Digital tools are for educational purposes. Not a replacement for emergency medical care. Diagnoses require in-person medical evaluation.
Aaliyah breaks her fast after 30 days and books a consultation. She wants quick weight loss but mentions dizziness.
Our system flags "dizziness" during booking. The nutritionist is instructed to ask about blood glucose levels before recommending any dietary changes.
Under Section 3.2 (Emergency Protocols), the consultation shifts to triage. Aaliyah is advised to visit a clinic first. We refund 100% because safety trumps scheduling.
Our terms aren't legal boilerplate—they're clinical safeguards that protect you when algorithms can't make a diagnosis.
Constraint
May delay urgent users from booking.
24/7 automated triage form + instant redirect to emergency services if red flags detected.
Constraint
Slower than instant AI chatbots.
Asynchronous prep: users pre-fill forms; nutritionist reviews before live session for efficiency.
Constraint
Higher infrastructure cost vs. global cloud.
No subscription fees for users; we absorb costs as operational commitment to Malaysian sovereignty.
These terms are governed by the laws of Malaysia. Any disputes will first attempt mediation through the Malaysian Consumer Tribunal before civil court action.
Last Updated: 21 January 2026 | NutriSihat Sdn Bhd © 2026
We reserve the right to update these terms. Continued use constitutes acceptance of modifications.